Thank you for your feedback, which has taken over 2 months to reply. Firstly, it took longer than the specified date for the trainers to arrive and secondly, yes I understand the customer has to pay for the trainers to be returned but it would cost over £60 to return to Italy. UK buyers should beware of the cost implications before being stuck with an item that is not viable to return.Mar 05, 2021
Risposta dello Staff
Dear customer, thank you for leaving us feedback. It is very important to us as this helps us improve our customers’ shopping experience.
We apologize if there have been any unanswered contact requests. We have checked our inbox thoroughly and all the emails from your address received an answer within 24/48 working hours. Our return policy for both EU and non-EU countries is explained in detail in the corresponding sections of our website and our customer service is always available to provide clarification on the return procedure.
We remain available for any further questions you may have.